Shipping policy

SHIPPING POLICY

DOMESTIC SHIPPING POLICY
Shipment processing time:
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

SHIPPING RATES AND DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout.
Orders R3000 and above: Free shipping
Orders below R3000: R110 flat rate shipping fee
Delivery delays can occasionally occur.
We do not ship to P.O. boxes.

SHIPMENT INFORMATION AND ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

CUSTOMS, DUTIES, AND TAXES
Dermal Health Science is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

DAMAGES
Dermal Health Science is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

INTERNATIONAL SHIPPING POLICY
Please contact us for International Shipping requirements.
support@dermalhealth.co.za