• Shipping Guarantee: Guiding you to healthy skin isn’t only about our products; it's also about getting them to you as swiftly as the science behind them. That's why Dermal Health offers a shipping guarantee you can rely on.
• Where We Ship From: Orders are dispatched from our facilities in Pretoria.
• Who We Ship With: We trust only well-known, popular, and dependable courier services with your packages.
• When You'll Get It: Expect confident skin soon! Shipping addresses in Pretoria and Johannesburg will enjoy delivery from same-day to 2 business days. Shipping addresses further from Pretoria may expect delivery within 1-4 business days, depending on the service you select during checkout. Your estimated delivery date will reflect during checkout so that you can mark your calendar.
• Tracking Your Order: Eager to start your DermExcel journey? We don't blame you! You'll receive a tracking number after you place your order so that you can follow your package.

For any shipping inquiries, our customer service team is ready to assist.

180-Day Satisfaction Guarantee

Want to log a return? We’ve got you.

You’re welcome to return any product within 180 days of purchase—even if it’s not defective—as long as it’s sealed, unused, in its original packaging, and still within six months of its labeled expiration date (located on the bottom of the product). We get it: sometimes things change.

For non-defective returns, courier costs will be your responsibility.

If you believe a product is defective, please provide a brief explanation so our team can properly assess and process your claim.

Just complete our quick Return Form and we’ll take it from there.

Healthy Skin Isn’t Complicated. Neither Is Our Return Policy.

Visit our Return Policy page or contact our friendly support team if you need assistance.

Dermal Health Science 30-Day Confidence Guarantee: We are passionate about guiding you to healthy skin through medical science. We believe in the quality and effectiveness of our products so much that we offer a 30-Day Confidence Guarantee. If you're unsatisfied with your purchase, simply return it within 30 days for a full refund.

Healthy Skin Is Not Complicated and neither is our return policy. Please visit our detailed return policy or contact our friendly customer service team for more information.

Feel as confident in us as we want you to feel in your skin.