No, the 20% discount applies to the original price of Treatment Packs, not to prices that are already discounted. This means each Treatment Pack will receive a total of 20% off its original retail price during the promotion.

You can offer your clients 15% off all products and 20% off Treatment Packs.

In addition, they’ll receive a free Dermavue when spending R750 or more (or R1 000+, depending on your selected offer tier).

The prices have been updated to reflect the discounted price, meaning you won't see the discount itself.

If the discounted price is not displaying, make sure your cart did not already contain products before the promotion began.

Items added before the promotion may prevent the discount from applying correctly. Simply clear your cart, re-add your products, and the discount should appear.

All orders must be paid before delivery, regardless of your usual account terms.

Unpaid orders will be automatically cancelled unless valid proof of payment is received by 17 November 2025.

No express deliveries or in-person collections will be available during the promotion period.

Yes, potential delays may occur due to high order volumes and courier capacity limits during the national Black Friday period.

No. Orders can only be delivered to your registered practice address — deliveries to patients or clients are not permitted.

No. Practice orders will be paused during the retail promotion period (26–30 November 2025).

All offers are subject to stock availability. No substitutes or rain checks will be issued once stock runs out.

No. Orders placed during the promotion are non-returnable and non-exchangeable.

During the Confidence Day promotion, all orders are processed on a pay-before-delivery basis. 30-day account terms will resume as normal after the promotion period.

For every R750 spent, you’ll receive one complimentary Dermavue 100 ml Makeup Remover/ Pre-Cleanser with a Bamboo Pad (no product box), limited to 50 free units per order.

No. Free items cannot be exchanged, returned, or redeemed for cash or credit.

Free gifts are automatically added when the qualifying order amount is reached. If it did not apply, double-check that your cart meets the required spend and that all items were added after the promotion started.

If it still does not show, you are welcome to contact our team — we are happy to help ensure you receive your free product.

Practices may advertise on social media or offer the Celebrating Confidence Promotion to clients only between 26–30 November 2025.

You may share the promotion with clients via WhatsApp before the promotion starts to prepare pre-orders.

Official materials will be available on the Practice Portal (DerMedia) and distributed via WhatsApp.

Yes, you can continue earning profit from online sales generated through your unique practice link. However, only participating practices — those that place an order during the campaign — will remain eligible to receive new client referrals.

Yes. Eligible orders placed during the promotional period will earn DermRewards (store credit).

No, no extra order incentives will be applied during this campaign.